No Returns Policy
Thank you for shopping at Sitolonic.com. We strive to provide high-quality products and excellent customer service. However, due to the intimate nature of the health products we offer, we have implemented the following No Returns Policy. Please read this policy carefully before making a purchase.
- Product Eligibility: We do not accept returns for any health products due to hygiene and safety reasons. This policy applies to all products falling under the health category, including but not limited to the Sitolonic colonic irrigation system.
- Quality Assurance: We take utmost care in ensuring the quality of our health products before they are shipped to our customers. All products undergo strict quality control measures to meet our high standards. However, if you receive a defective or damaged product, please contact our customer support team within 30 of receiving the order, and we will assist you accordingly.
- Exchanges and Refunds: As part of our No Returns Policy, we do not offer exchanges or refunds for health products. This includes instances such as incorrect sizing, color preferences, or personal dissatisfaction. We encourage customers to review the product descriptions, images, and specifications before making a purchase decision.
- Exceptions: In the event that you receive the wrong health product due to an error on our part, please contact our customer support team immediately. We will rectify the situation by providing the correct product or offering a suitable resolution.
- Cancelled Orders: Once an order for health products is placed, it cannot be canceled or modified. We begin processing orders immediately to ensure prompt delivery, and the nature of health products necessitates strict adherence to this policy.
- Customer Support: If you have any questions, concerns, or require assistance related to your order, please contact our customer support team. We are here to help and will gladly address any queries you may have.
By proceeding with a purchase from our online store, you acknowledge that you have read, understood, and agreed to the terms and conditions of our No Returns Policy.
5100 Campus Drive, Suite 100
Newport Beach, CA 92660